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Returns
Return policy www.sergelutens.com has a 14 day return policy. You have 14 days from the date of purchase to return any items in your order. Please contact the customer service at contact@sergelutens.com, indicate your order number and the reason why you want to return the product. The customer service will explain to you how to proceed. An e-mail will be sent to confirm receipt and processing of your return. Regrettably, shipping and handling fees are not refundable. Returns on engraved bottles are not accepted, unless the products arrive damaged. Please note that only products purchased through www.sergelutens.com will be accepted for return. If you have questions about returns, please contact us at contact@sergelutens.com Damaged goods If your package was damaged during shipment by the carrier, save the box and the merchandise and notify us immediately at contact@sergelutens.com Please have your order number along with your email address ready for fastest service. Exchange For exchange, please contact Customer Service at contact@sergelutens.com Gift return Please contact Customer Service at contact@sergelutens.com |
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